Cox or Cocks?

It wouldn't be Monday without horrible customer service.

So, first off I call the vendor my company sent me to for class on a certain 4-letter certification, and tell them I'm all set to schedule the tests for it. The woman on the phone, slurping something ever so loudly, goes "You have a voucher number?"

First, a little background. It was a nightmare trying to get a response from these guys(who my company had directed me to) just to sign up for the class, then finally the receptionist sends me an email stating that the class started on such and such date, and the tuition paid by my company included a voucher for all the tests. Of course, I came to found out that the start Date in the email was the second day of class, which put me behind, but whatever. They handed me the books, and class started. No indication that I was not suppose to be there.

So I respond to the lady on the phone "I never got a voucher number from you." To which she replied "Yes you did." A quick opening of my *.pst file proved that my original recollection was correct. "Well, I can't find any evidence of a voucher code for you."

"Fine, I'll pass this along to my company's HR folks. I'm sure they'll be real pleased to hear you're trying to charge me for something they already paid for."

"I'll call you back tomorrow." *click*

So basically, I think next cert I work on I'll just take the course at the community college and have the VA pay for it.


So, I get home and just to add to the fun, my Cable interweb crapped out. That is, to say, the splitter between my TV and modem once more died. Knowing that this would be the third damn time I replaced it on my own(as the phone reps mumbled something about coming out "sometime later in the week" and I didn't want to wait that long) I called them and told them "hey, the splitter is busted it. This will be the third time I've replaced it on my own, come out and replace it."

To which the woman on the other line said. "Let's go through some basic troubleshooting..."

Now, I personally hate asshole customers, but I was a bit of a one then. "Look, I've done this this and this. Bottom line, I can get Cable TV with the splitter, but not internet, and I only get internet with the modem plugged directly into the drop."

"Okay, we'll send someone out tomorrow, between 1500-1900*click*


If it wasn't for the fact that Cox Communication's internet was so damn great, I would have dropped them a long time ago.